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Help & answers
Frequently asked questions
Real questions from real pet parents in Bangladesh.
How do I track my order?
You'll get a tracking link via SMS once your order ships. You can also check the "Track order" link in the top bar.
Do you deliver same-day in Dhaka?
Yes — orders placed before 2pm Inside Dhaka go out the same day. Cash on delivery everywhere we ship.
What is your return policy?
We offer 30-day returns on unopened items, and a taste guarantee on pet food — full refund or swap if your pet won't touch it.
How do I pay?
Cash on delivery, every order. No card needed up front.